If you work in IT you have probably heard someone say “The business teams don’t understand your jargon.” Jargon is one of the most common communication issues business stakeholder have with technical teams.

What is jargon?

Some of you may not be familiar with the term “Jargon”. It would be somewhat ironic if…


Communication isn’t a skill that can only be learned from a training course, or read about in a book. Everyday life provides fantastic opportunities to learn how to improve your communication. …


Business and IT teams care about different things, but that doesn’t mean you can’t communicate the things business teams care about.

Sure, at a high level both groups care about serving customers and making a profit, but at a day to day level business and technical stakeholders have different goals…


Being clear, and concise isn’t easy. So here are three shortcuts to brief communication.

In a previous article, I described how lots of coaches talk about the importance of brief communication and why we should always be clear and concise when we communicate. …


“I want to be long-winded and unclear,” said no one, ever.

Being clear and concise is a critical skill to have, and is a key part of what makes great communicators great. Most of us already know the importance of being brief. …


“Why do I have to talk to the business teams? They always ask for impossible things and they want to get them today.”

Are you a software developer or IT professional? Does this sound familiar? …


“I’m sorry, but what are you talking about?”

Has anyone ever said this to you?

It usually happens a few minutes into a conversation because the person you are talking to still don’t know what the topic is about. …


Communicating at work is easy, right?

We all know how to talk professionally and pass on important information. Yet in spite of this, we regularly experience pointless, confusing or unnecessary conversations.

Everyone has examples of other people communicating badly, but how many of us recognize when we are the ones…

Chris Fenning

Award-winning author of "The First Minute" | Helping IT and Business teams communicate better | Husband & Dad

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